When is shipping collected?
Weight Based Shipping fees will be collected in the Pledge Manager.
Last updated: March 31, 2026 06:12
Why doesn't my early bird pledge include the Carnivorous Cauldron miniature?
Only Physical Pledge Levels in the first 48 hours receive the Carnivorous Cauldron for free. Picking a Digital Pledge Level does not qualify, even if you add a physical item in the add-ons section.
Last updated: March 31, 2026 06:16
Can I purchase Carnivorous Cauldron miniatures?
Yes, it is available in the add-ons section.
Last updated: March 31, 2026 06:17
What is this 'Lost Level' about?
The Lost Level is part of Castle Whiterock. Each of the indie publishers are contributing a room to that map. If you back Castle Whiterock, you get the map. If you back the individual linked indie projects, you get a room from each. If you back them all, you get the whole Lost Level (for DCC and 5e)
Last updated: March 31, 2026 06:19
What do if I have a problem?
Contact me through BackerKit Support.
Last updated: May 26, 2026 07:52
My shipping quote seems disproportionately high... help?
Contact me through BackerKit Support.
I have accurate quotes for the US, Canada, UK, EU, New Zealand, and Australia. Your country may be in the “Everywhere Else” bucket because I didn’t know your shipping country yet. Send me a message (via Support) and I’ll get more accurate rates for your country.
Last updated: May 26, 2026 07:56
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.